Claim Control Q & A

ClaimControl Q & A

Below is a list addressing the most common questions we receive. If you can't find the answer you are looking for please contact us at info@claimcontrol.net

What does ClaimControl™ do?

ClaimControl™ is a system that captures all reportable incidents and accidents that might occur during normal business operations for insurance management and Health & Safety purposes. All incidents logged in ClaimControl™ may be tracked, updated and closed with Actions serving as reminders for any outstanding tasks associated with each incident.

In addition to managing claims, ClaimControl™ quickly pinpoints potential trouble spots with respect to: Human Resources Operational Management Insurance Management Financial Management Health & safety The 3D graphs and reports allow senior management to instantaneously see how their company is performing with respect to its insurance costs and risk position.

Over time, ClaimControl™ has been proven to make substantial savings for organisations through dramatic cuts in insurance premiums.

How will ClaimControl™ Benefit My Organisation?

Feedback from companies who have been using ClaimControl™ over a period of time shows significant benefits have accrued across various areas of the business not necessarily limited to the following: Decrease in frequency of incidents and claims Better tailored and significantly cheaper insurance programmes Improved Health & Safety procedures More highly targeted H&S and operational training programmes Faster, more efficient turn around of claims Decrease in risk of D&O Liability Greater confidence in implementing or expanding upon self-insurance programmes

What is included in the monthly subscription fee?

In a word - everything. The monthly fee includes: Account set-up Training of your users to get the best out of ClaimControl™ On-going customer support during standard office hours Access to system upgrades

Are there any other charges besides the monthly fee?

Not if you use the ClaimControl™ service as is. We are confident that your organisation will derive significant benefit from the ClaimControl™ system offered as standard. However, we do offer two additional, optional, services that do incur an additional charge over and above the per user per month charge.

Customer requested reports
Should you decide you require additional report(s) specific for your organisation's needs which are outside of the multiple reports available as standard there is a one-off charge to cover our development costs.

Supply of monthly data back-ups
For a nominal monthly fee, we are also able to provide a monthly data back-up service sent to you via secure FTP (File Transfer Protocol).

Who owns the data we enter into ClaimControl™?

Even though your data is securely stored on our servers, the data will always remain your property. This is clearly stated in the ClaimControl™ Terms and Conditions of use.

Can we request a copy of our claims data held on the server?

Yes. For an additional fee, ClaimControl™ will provide a copy of your data. Data copies are supplied in electronic format via secure FTP (File Transfer Protocol). In addition, should you decide to stop subscribing to the ClaimControl™ service at any time. You may request a complete copy of your data which we shall provide via secure FTP.

How Secure Is ClaimControl™ to Use?

The ClaimControl™ service is provided utilising SSL (Secure Socket Layer) technology. It is essentially the same security protocol used for Internet banking. What it means is that when a user session is established with ClaimControl™ a 'hand shaking' process is carried out between the ClaimControl™ server and the user's PC to authenticate each party's identity. User access to the system is only obtained after three layers of security have been satisfied.

Why Trust Us?

Alphatec is a company built on the trust of our customers. As the major provider of software development, support and consultancy for some 40% of the UK's cheque and credit clearing transactions we go to extraordinary lengths to ensure the security of our customers 24 hours a day, 365 days a year. That is why household names such as NatWest, Royal Bank of Scotland, Barclays Bank, and Clydesdale Bank to name a few - trust us with their valuable data and system support.

How Secure is the technology that ClaimControl™ is running off?

All of the servers we use to run ClaimControl™ are protected by dedicated firewalls and double redundancy F5 BigIP Controllers, which constantly monitor and analyze all network traffic for signs of equipment failure or cyber attack. 100% hardware redundancy, dual load-balanced network cards and dual fail-over switches at all connection points means the system will continue to operate even if individual items of equipment fail. Multiple security policies are also in place to help prevent network interruption due to viral, malicious or other network attacks.

How Reliable is ClaimControl™?

Once you've started using ClaimControl™, you won't want to stop. Nor will you have to, because we've worked hard to ensure that the service is always on, always there, 24 hours a day, 365 days a year. After all, we have a reputation to protect as the company that has NEVER let a customer down.

100% Hardware Redundancy Dual load-balanced network cards in our server, dual fail-over switches at all multi-connection points, two fail-over F5 BigIP Enterprise Controllers and multiple, physically diverse, carrier-agnostic high-speed OC3 internet connections all ensure the network continues to run even if there is a localised equipment failure.

24x365 Monitoring The network is continually monitored hour-by-hour, minute-by-minute so we can spot and fix issues before they become problems. The temperature and humidity in the Data Centre is also tracked to ensure they are optimised for maximum system reliability and storage media lifetime.

What happens if we decide to stop subscribing to ClaimControl™?

Although it is our fervent hope that your company will continue to gain significant value in using ClaimControl™ over the long term, should you no longer require the service you may cancel at any time without penalty. All we ask from you is formal notification in writing to cancel.

We will supply you with a complete back up of all your data (in Excel format) and our thanks for using the service. That is our commitment to you. We consider that one of the strengths of the ClaimControl™ approach is to offer your company total flexibility when it comes to using the service. For that reason there are no minimum subscription terms.

What happens to our confidential data if we decide to stop using ClaimControl™

As a ClaimControl™ customer we keep all of your data securely stored and rigorously maintained. Upon termination you may request a copy of all of your data which we will supply (in Excel format). As a default policy we will continue to store your data for a maximum period of 90 days after notification in writing of your termination to ensure that your company has ample time to secure a copy of the data. After the 90-day period (or earlier if you request) we shall then delete all your data from the system .

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